Disclosure

Disclosure Statement

At CashMyPayment (A Brand of Sawalsha Leasing & Finance Pvt. Ltd.), we are committed to maintaining the highest standards of transparency, fairness, and ethical practices. As a financial institution registered under the Reserve Bank of India (RBI), we strictly adhere to regulatory and compliance requirements to deliver secure and reliable financial services. This Disclosure Statement provides clarity about our operations, responsibilities, and measures in place to safeguard customer trust and confidence.

Legal Compliance

RBI Registration

    • CashMyPayment operates as a Non-Banking Financial Company (NBFC) under the purview of the Reserve Bank of India.
    • Compliance with RBI’s regulatory framework ensures that our operations align with national financial laws.

Fair Practices Code

    • We adhere to the Fair Practices Code as mandated by RBI, which governs customer interaction, loan disbursement, and dispute resolution.
    • All processes are designed to prioritize fairness, clarity, and convenience for our customers.

Transparency in Loan Terms

Clear Loan Agreements

    • All terms, including interest rates, repayment schedules, and associated charges, are disclosed upfront.
    • Borrowers receive a copy of the loan agreement for their records.

Interest Rates and Charges

    • Interest rates are determined based on factors like the borrower’s credit profile, loan amount, tenure, and market conditions.
    • Additional charges (e.g., processing fees, late payment penalties) are communicated transparently during the loan process.

No Hidden Charges

    • We do not levy any undisclosed fees. All applicable charges are explained and documented upfront.

Customer Responsibility

Awareness of Fraud

    • Customers must remain cautious of fraudulent individuals or entities posing as representatives of CashMyPayment.
    • We never request upfront fees or unauthorized payments.

Customer Responsibility

Accurate Information

    • Borrowers are expected to provide complete and accurate details during the loan application process.
    • Providing false information may result in rejection or loan cancellation.

Timely Repayment

    • Adhering to the repayment schedule is crucial to avoid penalties or adverse impacts on credit scores.

Awareness of Fraud

    • Customers must remain cautious of fraudulent individuals or entities posing as representatives of CashMyPayment.
    • We never request upfront fees or unauthorized payments.

Customer Privacy

Data Protection

    • Customer data is processed in compliance with data protection laws and secured with robust encryption technologies.
    • Sensitive information is safeguarded to prevent unauthorized access.

No Data Sharing Without Consent

    • We do not share customer data with third parties without explicit consent, except as required by law or for legitimate purposes.

Fair Recovery Practices

Ethical Approach

    • Recovery measures are conducted professionally and respectfully, in compliance with RBI’s recovery guidelines.
    • Coercive or unethical practices are strictly prohibited.

Flexible Repayment Support

    • Customers facing repayment challenges are encouraged to contact our support team for flexible repayment solutions.

Limitations and Disclaimer

Service Boundaries

    • CashMyPayment operates in Delhi-NCR, Bengaluru, Mumbai, Pune, Hyderabad, and Kolkata. Customers outside these regions should avoid applying for loans through our platform.

No Liability for Third-Party Actions

    • CashMyPayment is not responsible for losses arising from unauthorized third parties misusing our name.

Fraud Prevention Notice

Beware of Scams

We have observed attempts by fraudulent entities to impersonate CashMyPayment, using:

    • Fake email IDs, websites, and domains.
    • False promises of low-interest loans.
    • Unethical practices like demanding upfront payments.

How to Stay Safe

  1. Verify all communications from CashMyPayment by contacting our official channels:
    • Email: info@cashmypayment.com
    • Phone: +91-9311-244-325
  2. Authentic emails from us will always originate from the domain @cashmypayment.com.
  3. Report suspicious activities to the authorities or contact our customer service to ensure authenticity.
  4. Never share sensitive information such as OTPs or passwords, even with CashMyPayment employees.

Contact Us

For queries, complaints, or feedback:

    • Phone: +91-9311-244-325
    • Email: info@cashmypayment.com
    • Address: Plot no. 7, Lane Number 2, Kehar Singh Estate, Saiyad ul Ajaib, Saket, New Delhi, Delhi 110030

By choosing CashMyPayment, you are assured of transparent practices, ethical operations, and a commitment to customer satisfaction.

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