Grievance

Grievance Redressal Mechanism

At CashMyPayment (A Brand of Sawalsha Leasing & Finance Pvt. Ltd.), we adhere strictly to the guidelines set forth by the Reserve Bank of India (RBI) and prioritize transparency, customer satisfaction, and ethical practices in all our dealings. To address any concerns effectively, we have established a Grievance Redressal Cell dedicated to resolving customer complaints promptly and professionally.

We are committed to responsible lending practices, ensuring that loans are provided in a manner convenient for repayment while maintaining fair and ethical recovery methods.

Steps to Raise a Grievance

If you have a complaint or feedback, please follow the steps below:

Step 1: Contact Customer Support

Reach out to our Customer Support team for immediate assistance:

    • Phone Number: +91-9311-244-325
    • Email Address: info@cashmypayment.com

Our team will make every effort to resolve your issue within 5 working days.

Step 2: Escalate to Grievance Redressal Officer

If you are not satisfied with the initial resolution or do not receive a response within the stipulated timeframe, you can escalate your grievance to our Grievance Redressal Officer:

    • Email Address: grievance@cashmypayment.com

Our Grievance Redressal Officer will respond to your concerns within 7 working days.

Step 3: Appeal to the Reserve Bank of India (RBI)

If your grievance is not resolved within 30 days of escalation, you can approach the Reserve Bank of India (RBI) under the Integrated Ombudsman Scheme.

Contact Details for RBI:

    • Address: The General Manager, Department of Non-Banking Supervision, Reserve Bank of India, 6, Sansad Marg, New Delhi – 110001
    • Website: https://www.rbi.org.in

Fraud Prevention Advisory

It has come to our attention that certain fraudulent entities are impersonating CashMyPayment to mislead customers and collect unauthorized fees. We urge all customers to exercise caution and verify the authenticity of any communication.

Important Guidelines:

    • No Upfront Fees: We never charge upfront fees for loans.
    • Official Channels Only: Always communicate with us through our official phone numbers and email addresses.
    • Report Fraudulent Activity: If you suspect any fraudulent activity, report it immediately.

Contact to Report Fraud:

    • Phone Number: +91-9311-244-325
    • Email Address: info@cashmypayment.com

Our Ethical Recovery Practices

Customer satisfaction is at the core of everything we do. Whether it’s a suggestion, concern, or grievance, we value your feedback and strive to provide timely resolutions.

For further assistance, contact our Grievance Redressal Cell:

    • Phone Number: +91-9311-244-325
    • Email Address: info@cashmypayment.com

Your trust drives us to serve you better every day.Â